Delivery and Shipping

1. Order processing time

   All orders will be processed within two working days from order confirmation. Please note that weekends and holidays may affect order processing times.

2. Service delivery

   We provide domestic and international delivery services. Domestic delivery will be the responsibility of the cooperating logistics company, while international delivery will use the services of an international courier service. Delivery time will vary depending on the destination and the chosen delivery method.

3. Calculation of delivery costs

   Delivery costs will be calculated according to the weight of the package, the destination and the selected delivery method. During the checkout process, you will be able to review and confirm shipping costs.

4. Order tracking

   All orders will have a tracking number, so you can track them at any time. Please note that international shipping may be affected by customs procedures of destination countries, which may cause delays in updating tracking information.

5. Lost or damaged shipments

   If the package is lost or damaged during delivery, contact us immediately. We will do our best to work with the logistics company to resolve the issue and provide an appropriate refund or replacement.

6. Address accuracy

   Please provide the correct shipping address when ordering. If an incorrect address results in an undeliverable package, we will not be responsible and an additional redelivery fee may be required.

7. Delays and interruptions

   Delivery services may be affected by weather conditions, natural disasters, government restrictions or other unpredictable factors, which may cause delivery delays or interruptions. In such cases, we will do our best to notify you and provide appropriate support.

8. Personal pickup option

   A personal pickup option is available in some areas. You can choose to download at a specific download point. Please check the availability and opening hours of the personal pick-up location when placing your order.

9. Solving problems

   If you have any questions or problems with the delivery of your orders, please feel free to contact us through our customer service team. We will be dedicated to providing support and solving problems.

This logistics policy can be adjusted according to specific situations, and we will try to provide the best delivery experience. Thank you for choosing our products!